Customer Feedback & Reviews Policy

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Silver Crest Developments Ltd
Effective Date: 22nd Sep 2025

At Silver Crest Developments Ltd, we value feedback from our clients. Reviews and feedback help us improve our services, maintain high standards, and build trust with future customers. This policy explains how we collect, use, and respond to customer feedback, including online reviews.

• Clients are encouraged to share their experience with us, either directly or through public platforms such as Google Reviews.
   
• We ask that all feedback be honest, respectful, and based on genuine experiences with our services.
   
• If you are unhappy with any aspect of our service, we strongly encourage you to contact us directly first so we can resolve the issue promptly.
   

• Positive feedback may be shared (with your consent) on our website, social media, or marketing materials.
   
• Constructive feedback received directly allows us to resolve issues quickly and improve our services.
   
• Reviews help other customers make informed decisions when choosing our services.
   

• If a client is considering leaving a negative review, we request that they contact us immediately via phone, email, or in writing.
   
• We are committed to resolving concerns quickly, fairly, and professionally.
   
• Most issues can be resolved promptly, which helps avoid misunderstandings or disputes.
   

• We will never penalise clients for sharing honest feedback after we have had the chance to address their concerns.
   
• Any personal data shared in private feedback will be handled in accordance with our Privacy Policy.
   

• We reserve the right to respond appropriately to reviews that are false, misleading, or defamatory.
   
• We maintain detailed records of projects, communications, and agreements to evidence our services if a review is disputed.
   

If you have any concerns or feedback, please contact us directly:

Silver Crest Developments Ltd
Registered Address - 2 Hazelwood Drive
Email Address - silvercrestdevelopments1@gmail.com  
Phone Number - +44 7413 387738